General

Fanni Studio is committed to providing digital products. Due to the nature of digital products, all sales are final. Once a digital product has been purchased, it cannot be returned or refunded.

Eligibility for refunds

We understand that issues can arise. Refunds or exchanges will only be considered under the following circumstances:

Technical Issues: If you encounter technical problems with the product that cannot be resolved by our support team.
Incorrect Product: If you receive a product different from what you purchased. Or if you accidentally bought the same product twice.

Requesting a refund or exchange

To request a refund or exchange, please contact us within 14 days of your purchase at fannistudio@gmail.com.

Include the following information in your request:

- Your full name and email address used for the purchase
- Order number
- A detailed description of the issue
- Screenshots or any relevant evidence supporting your claim

Review Process

Upon receiving your request, our team will review the details and may contact you for further information. If your request meets our eligibility criteria, we will process the refund or exchange within 14 business days.

Expectations

Refunds will not be issued if:

- You change your mind after the purchase.
- You do not have sufficient technical knowledge to use the product.
- You have not followed the provided instructions or system requirements for the product.

Contact 

If you have any questions or concerns regarding our return policy, please reach out to our customer service team fannistudio@gmail.com.